RETURN POLICY
The item can be returned under the following conditions:
1) There is found quality problem after opening the package.
2) The item is different from the order list.
3) There is obviously design flaw on the product.
4) The item is irreparably damaged during transportation.
5) Products can not be used because of design flaws.
Returned items are regarded as invalid under the following conditions:
1) The item still works even though there’s damage during transportation.
2) No claim is made up to a few days after the customer has received the products.
3) The item is returned because of a different color or packaging which has no effect on the product.
4) The returned item does not meet the conditions.
Note:
1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but of the same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order information.
4) The return transportation fee will be equally covered by both parties.
Returning procedure:
If a serious problem is found within a few days of receiving the products, you should contact Customer Service and our staff will help you find a solution ASAP.
About Refunds:
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
Most refunds are issued based on the payment method used at the time of purchase, sometimes maybe refunded as points to your account.
Please kindly note if it is because of customer reasons, we will not approve the refunds.
The claim must be made within a few days after the customer has received the products.